General Terms of Service

These General Terms of Service (hereinafter: "Terms") govern the rights and obligations of users of the Trebam Termin platform (hereinafter: "Platform").

The Platform is operated by Loop d.o.o., OIB (Company ID): 93207816519, VAT ID: HR93207816519, with its registered office at Obala kralja Tomislava 8, 21215 Kaštel Lukšić, office: Antuna Gustava Matoša 43, 21210 Solin (hereinafter: "Operator").

By using the Platform, whether as an end user (a person who browses and books appointments) or as a business user (a salon, studio, wellness centre, or other service provider), you agree to these Terms in their entirety. If you do not agree with any part of these Terms, please do not use the Platform.

Trebam Termin is an online booking platform that connects end users with service providers in the beauty, wellness, and personal care industries (beauty salons, hair salons, barber shops, wellness centres, cosmetic studios, and similar service providers).

The Platform enables end users to search for salons and service providers, view available services, prices, and working hours, book appointments online, and manage their own bookings.

For business users, the Platform provides a professional salon web page, a booking and scheduling management system, tools for managing services, prices, and staff, and client communication through booking notifications.

The Platform acts solely as an intermediary — it does not provide beauty, wellness, or personal care services itself, nor is it a contractual party in the relationship between the end user and the business user.

Certain Platform functionalities require registration and creation of a user account. By registering, the user confirms that all provided data is accurate, complete, and up to date.

The user is responsible for maintaining the confidentiality of their login credentials (username and password) and for all actions taken through their user account. The user must notify the Operator without delay of any unauthorised use of their account.

The Operator reserves the right to refuse registration, suspend, or terminate a user account without prior notice in the event of a breach of these Terms, provision of inaccurate data, or any behaviour that compromises the integrity of the Platform.

The user agrees to:

• provide accurate, complete, and up-to-date information during registration and use of the Platform;
• use the Platform solely for lawful purposes and in accordance with these Terms;
• not create fake user accounts or impersonate other persons;
• not interfere with Platform operations, use automated tools for unauthorised access, or attempt to gain unauthorised access to the system;
• honour bookings made through the Platform and cancel appointments in a timely manner in accordance with each salon's cancellation policy;
• not publish content that is offensive, unlawful, misleading, or that infringes the rights of third parties.

Business users (salons, studios, wellness centres, and other service providers) agree to:

• provide accurate and up-to-date information about their salon, including name, address, working hours, service offerings, and prices;
• honour all bookings made through the Platform and provide services in accordance with published information;
• promptly update information about availability, prices, and services;
• ensure that all content published on their profile (photos, descriptions, prices) does not infringe the rights of third parties and complies with applicable laws;
• comply with applicable consumer protection and service provision regulations.

The business user is fully responsible for the quality of services provided, the accuracy of published information, and the relationship with end users. The Operator bears no responsibility for the actions or omissions of business users.

Through the Platform, end users can book appointments with business users. A booking is considered confirmed after the user completes the booking process on the Platform and receives a confirmation.

The Platform acts as an intermediary in the booking process. The contractual relationship for the provision of services is formed directly between the end user and the business user. The Operator is not a contractual party in that relationship and is not liable for the performance or quality of the service.

Cancellation policies are determined by each business user individually. Users are required to familiarise themselves with the cancellation policy before making a booking. Failure to attend without timely cancellation may result in restrictions on Platform usage.

The Operator reserves the right to limit or suspend access to booking functionality for users who repeatedly violate the rules or abuse the booking system.

The Platform may charge fees for the use of certain functionalities. Business users may be required to pay a subscription or fees for the use of Platform business tools in accordance with the price list available on the Platform or provided to the business user.

The Operator reserves the right to introduce fees for end users in the future, of which users will be notified in advance.

All prices are expressed in euros (EUR) and include VAT unless otherwise indicated. Payment is made through available payment methods listed on the Platform.

In the event of late payment, the Operator reserves the right to suspend access to services until the debt is settled and to charge statutory default interest.

All Platform content, including but not limited to software, design, logos, graphic elements, texts, databases, and user interface, is the exclusive property of Loop d.o.o. or its licensors and is protected by applicable intellectual property laws.

Without the express written consent of the Operator, it is prohibited to copy, reproduce, distribute, reverse engineer, decompile, or otherwise use Platform content beyond the scope of regular use in accordance with these Terms.

Business users retain ownership of content they publish on the Platform (photos, service descriptions), but grant the Operator a non-exclusive, royalty-free licence to use such content for the purpose of providing and promoting Platform services.

The Platform is provided "as is" and "as available". The Operator does not guarantee uninterrupted, timely, or error-free availability of the Platform.

The Operator is not liable for the quality, safety, or legality of services provided by business users. The relationship between the end user and business user is outside the Operator's responsibility.

The Operator reserves the right to temporarily suspend Platform operations for planned maintenance, updates, or system improvements. Users will be notified of planned interruptions when possible.

The Operator is not liable for interruptions or unavailability of the Platform caused by failures or unavailability of external systems, third-party services, internet infrastructure, or other circumstances beyond the Operator's reasonable control.

The Operator's liability for damages is limited to the fullest extent permitted by applicable law. Under no circumstances shall the Operator be liable for indirect, consequential, incidental, or punitive damages.

The Operator shall not be liable for failure to perform or delay in performing any obligation under these Terms if such failure or delay is caused by circumstances beyond the Operator's reasonable control, including but not limited to natural disasters, wars, acts of terrorism, pandemics, government measures, power or telecommunications outages, cyber attacks, or failures in third-party infrastructure.

The user may delete their user account and stop using the Platform at any time. Deleting the account does not affect obligations that arose prior to deletion.

The Operator may terminate or suspend a user account without prior notice in the event of a breach of these Terms, misuse of the Platform, or behaviour that harms other users or the Operator.

Upon termination of the business relationship, provisions of these Terms that by their nature should survive termination (including provisions on intellectual property, limitation of liability, damages, and applicable law) shall remain in effect.

The Operator collects, processes, and stores users' personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws of the Republic of Croatia.

Details about personal data processing are available in our Privacy Policy. Information about cookie usage is available in our Cookie Policy.

The user agrees not to claim damages from the Operator for any damage arising from use of the Platform, except in cases of intent or gross negligence on the part of the Operator. The user is liable for any damage caused to the Operator or third parties as a result of breach of these Terms or unlawful use of the Platform.

The Operator reserves the right to modify these Terms at any time. Changes take effect upon publication on the Platform.

Users will be notified of significant changes through the Platform or by email. Continued use of the Platform after publication of changes constitutes acceptance of the new Terms. If the user does not agree with the modified Terms, they must stop using the Platform and delete their user account.

If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. The invalid provision shall be replaced by a valid provision that best reflects the original intent.

The Operator's failure to exercise any right under these Terms shall not constitute a waiver of that right and shall not affect the ability to exercise that right in the future.

These Terms are governed by the laws of the Republic of Croatia. The competent court in Split shall have jurisdiction over all disputes arising from or in connection with these Terms.

These Terms constitute the entire agreement between the user and the Operator regarding the use of the Platform and supersede all prior agreements, communications, and proposals relating to the subject matter of these Terms.